HIPAA Compliant Electronic Medical Record Capture/Management System
The successful outcome of medical processes largely depends on complete, relevant, and timely medical data. Up-to-date and accurate data allows for images of surgical wounds, surgical pathology, and operative techniques to be used in the most efficient ways for patient management. However, while there are technological solutions that could improve medical data storage and retrieval systems, any improvement to medical data systems must include not only technological elements but ethical and legal considerations as well. There are multiple regulations guarding the privacy and integrity of patients' medical data. One of the major regulatory instruments that governs medical data in the United States is the Health Insurance Portability and Accountability Act (HIPAA), which imposes harsh penalties for breaches in patient privacy, data handling, and data security rules as defined in the act. Hence, images of medical data or medical procedures that are not HIPAA compliant must be discarded. To be HIPAA compliant must meet certain standards for image quality as well as accurate accompanying information (such as when and where the image was created) along with an adherence to the strictest standards for patient privacy.
Company X has conceived the idea that there is an opportunity for it to formulate an "image capturing process that is fully compliant with HIPAA regulations." The company has developed an application (app) that runs on standard smart-phone platforms, where this app allows the phones' high-resolution camera to capture the relevant images and then to process them in accordance with HIPAA-process requirements. The company's plan is to market this application primarily to physicians working in hospitals as well as to primary care physicians employed in other settings.
Organization, Market, and Competition Characteristics
As noted above, Company X has determined that the segment of the medical market that would be most likely to buy this application is primary care physicians as well as various physician specialists who work in hospitals. In part because of the enactment of HIPAA and in part because of the systematic changes brought about to the American healthcare system over the last generation due to the pervasiveness of HMOs and more recently PPOs, physicians find themselves with far more clerical responsibilities than their predecessors had to contend with.
Even as the distribution of work has shifted in the medical field, requiring physicians to do more and more of the work themselves, the practice of medicine has become more and more complex with individual patients undergoing far more tests (and far more complicated tests) than their predecessors underwent. This combination of more work and greater medical, technological, and legal complexities had made physicians more open to technologies that will save them both time and money. They thus constitute an ideal demographic segment for this new application.
The financial situation of the company is somewhat risky given that it does not yet have any customers or a product on the market. However, the relatively low-cost of a software start-up counters this fact, making the company's financial future reasonably sound.
Organization of the Technology Personnel
The company is a relatively small one given that it is selling intellectual technology and does not need significant infrastructure per se: It does not need a large factory, for example, or a large-scale distribution system. The company needs its software engineers who, while they have already developed the software, will need to be present to vet the system as it is rolled out. There will necessarily be changes that need to be made for the beta version, and even once the beta version is released there will be the need for future updates that reflect changes in medical practice, software technology, hardware technology (as new phones are released into the market), and in legal regulations concerning patient records.
The company will also include a marketing department. The background of these staff members will include both marketing techniques and a medical background. While there are generalized marketing techniques that the department can rely on, the marketing staff will be far more able to sell the country's product if they can communicate with the physicians if they can do so in a collegial way.
Physicians are used to being pressured by marketers, especially those from drug companies. As a result, they are likely to respond negatively to what they feel is a hard sell. To avoid this response from physicians, the marketing staff must be able to make a firm alliance with the physicians...
The marketing staff must make it clear that they are not aligned with pharmaceutical companies but rather with patients and their doctors.
The company will also have an IT division that oversees the distribution of the application via web access. There will be no need to produce a physical version of the software (such as on CD) since it will be available as a download. This decreases the cost as well as it increases its efficacy.
The company will be privately held, at least initially, which simplifies its structure. In addition to the software department and the marketing department, it will have the same staff that any well-run modern company has, including human resources, payroll, and a hierarchy that consists of the president and one to three vice presidents. The company will remain small, and so therefore efficient and collegial, without outsourcing tasks such as payroll.
While there would be cost savings by outsourcing activities such as payroll, the advantages of not doing so in terms of company morale and cohesion are more important and will benefit from a company that is self-contained. Not only does this ensure that changes can be implemented more easily and more quickly, but it ensures that there can be the highest level of quality control overall aspects of the company's functioning.
All technical design and programming for this application are performed internally and will not be outsourced. The front end of the system runs on smart phones and so requires close support from smart-phone platform manufacturers. This integration will be easier to accomplish if there is no outsourcing. An examination of the current smart phone market suggests that the winners in the market scrimmage suggests that Google and Apple will be the primary companies with which Company X must communicate to ensure the best possible product.
Assumptions and Constraints
The constraints on the success of this project are both technological and social. While the company's software engineers are confident of the quality of their product, they are also aware of the fact that any software that is responsible for addressing such a complex problem and that must be used by thousands of individuals not all of whom are technologically adept is subject to any number of difficulties.
A key potential constraint to the product's successful adoption is that it depends on the quality of the images that the app will be capturing. The application is designed to assess the captured image quality and provide feedback to the end-user (in this case the physician) on whether the image quality is acceptable. In some cases this will be the case, and in some cases the image will not be of acceptable quality. This much is known to the company (and most if not all of the physicians) beforehand.
What cannot be assessed before the actual roll-out of the product is what the next step will be in actuality when a physician determines that the quality of an image is inadequate. The company will offer 24-hour on-call support for all users; however, it is possible that physicians will be less likely to use this support line than the company is hoping for. While physicians are theoretically scientifically knowledgeable and technologically adept, this is often in fact not the case. Physicians who may well be interested in this application because it offers the potential of saving time, improving patient care, and decreasing financial liability from potential lawsuits may nonetheless become easily frustrated.
The software has been designed with the intent of providing image-capture on the first try. However, it is inevitable that there will be occasions on which this will not be the case. Therefore, one of the most important tasks of the marketing department will be to assure the physicians that the company will help to solve any problem that comes up in a way that minimizes the time that the physician needs to spend on the resolution of the problem.
There must also be assurance to the physicians that any and all problems that they experience with the app will be addressed in beta-ing the application. The fact that the specific concerns of physicians will be met through a clearly defined feedback system should help the physicians feel a sense of ownership of the process. This should distinguish the marketing of the product from the ways in which drugs are marketed to the physicians by pharmaceutical companies. This process of differentiating the marketing of this product and its usefulness to both the physician and the…
